School fee not reflect on portal problem

School fee not reflect on portal problem

Good afternoon am Apoeso oluwaseun joel 
HND 2 mass communication student 
I payed my school fee on the 18 of November this month but it have not reflect on the portal I try to resolve it multiple times it have not reflect since then till now
Have seen message on Gmail that it has been paid 
Adeseun ogundoyin polytechnic Eruwa 
and the rrr number is 3513-7533-2366

The bank used to send is opay 
8054390821 Apoeso oluwaseun joel